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About Requests for Immediate overdue collection (or request for pre-legal action) |
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Depending
on your policy, you can request the pre-legal intervention of Euler
Hermes Recouvrement France regarding a debtor who had not honoured one or
more due dates, by a Request for Immediate Overdue Collection. In this case,
declare the overdue invoices concerning the selected debtor. These
debts cannot be subject to any dispute.
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About Claim request forms |
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Fill
in your Claim request form on an electronic form
before sending it to us accompanied with signed authority and
supporting documentation of the debt. You can also print the blank form
in PDF format. Both approaches require the the installation of Acrobat Reader version 5.0 or later on your workstation.
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Input and confirmation of your request for immediate overdue collection |
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1. Identify the company that the request involves.
2. Select the invoicing currency before filling in the form, the euro is the default selection.
Click here to view all currencies.
3. Enter your overdue declaration.
Ensure that:
- dates are in the correct format (dd/mm/yyyy)
- due dates are after the invoicing dates.
4. Validate your input.
5. Confirmation of your request.
We
confirm to you that your request has been logged for the selected
customer, and we will inform you of our response as soon as possible.
If there is no confirmation, contact EOLIS Support.
Euler Hermes Recouvrement France will keep you informed of the steps taken:
- Once your request is logged (invoice dates, overdue amounts) Euler
Hermes Recouvrement France contacts your customer by means of two formal
demand letters, requiring direct payment to you
- At the same time, you receive an acknowledgement of receipt summarising the details of your request
- If the contractual date for sending a Notification for Insurance and
Collection is approaching, you are immediately informed. Likewise you
will be informed should your customer come to be the subject of legal
collection procedures.
- Once this procedure has been completed, then barring notification
from you in the meantime that a payment has been received, Euler Hermes
Recouvrement France will then ask you to send a Notification for
Insurance and Collection which you can print and/or enter on EOLIS.
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Input of your Claims request form |
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1. Identify the company that the Claim request form involves.
2. Fill in the form:
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Fill in the fields on the form relating to your customer and the
details of the debt. Information relating to the customer’s
identification (Siren[national identifier], registered name, registered
address, legal form and trade sector) are pre-filled. Information about
you is also automatically picked up when the form is printed.
- Fill in the “Additional information and observations” section if you
wish to draw our attention to particular points regarding this file.
Fill in the fields on the form for details relating to the debt, ensuring that:
 - dates are in dd/mm/yyyy format
- the currency is selected correctly, the default is the euro. Click here to see all currencies
;
- Fill in the fields relating to Euler Hermes France’s limit
- Sending a compete file guarantees optimum, rapid processing. Indicate
the documents you are sending with the Notification for Insurance and
Collection form. Click here to see the list of all documents to be attached to the form.
3. Validate your input.
4. View and print the pre-filled Notification for Insurance and Collection PDF format form.
5. Send your Claim request form.
Ensure
that the information given is accurate before sending the Claim request form (Euler Copy and Authorisation for Euler
Hermes Recouvrement France), plus all supporting documents to:
Euler Hermes France
1, place des Saisons
92048 Paris La Défense Cedex
6. Keep the “Customer copy”.
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Currencies
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The currencies offered are as follows:
AUD - Australian dollar
CAD - Canadian dollar
CFP - Pacific franc
CHF – Swiss franc
DKK – Danish krone
EUR - Euro
GBP - Pound Sterling
HKD - Hong-Kong dollar
JPY - Yen
MXN – New Mexican peso
NOK – Norwegian kroner
NZK – New Zealand dollar
SEK – Swedish krona
USD – US dollar
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Documents to be sent with your Claim request form
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Mandate :
authorises
Euler to intervene or your behalf, must be signed by a person with
authority to bind the company and include the company stamp/seal
(French admin requirement, no UK equivalent).
Statement of account:
certified as a true reflection
Invoices:
showing the debt.
Purchase orders and delivery notes:
showing the agreement and fulfilment of contract. These are increasingly required by the courts.
Original bills of exchange:
Always allow proceedings to be instigated with the Commercial Court and
constitute acknowledgement of debt if they are accepted.
Original unpaid cheque:
enables enforcement measures to be undertaken with no further legal decision required.
Official notices:
show the debtor’s persistent refusal to settle the debt.
Mail from the debtor:
may constitute acknowledgement of debt. They also help to definitively identify the debtor.
General sales conditions:
justify
the application of the penalty clause (although the judge has ultimate
power of interpretation or modification), and all rules governing the
policy.
Bank account details:
indispensable for garnishment (if you know of more than one account, it may be helpful to provide us with all of them).
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