This service allows you to check developments in a file following the sending of a Notification for Insurance and Collection. You can see the principle information relating to the file (recovery method, covered debt, balance to be recovered, etc.), history of recovery operations and details of financial transactions (indemnities, recovery, fees, etc.). 

1. Tick the desired search criteria and validate.

There are several ways to select a claims & collection file: 
- by file number
- by debtor (you can directly access the claims & collection file of an identified debtor using the rapid access menu -  click here for help) ;
- by policy number and by country (depending the type of policy you have): enter a policy number and click on  the magnifying glass to provide search details.

If you have more than one policy, the list is displayed. You can select a policy from the list to search for the file by policy number. 

You can access all policy extensions from the policy number. If the policy has one or more extensions, a list is displayed. Select an extension from the list to search for a file on the extension number.

2. Choose your search and sorting criteria and validate.

- Tick the file filter criterion; the selected criterion corresponds to the policy or debtor previously selected.
- If appropriate, enter dates in dd/mm/yyyy format
- Select a sort criterion
- Click on “Back” to modify the search criteria entered previously
- Validate your input to obtain the list of files (or the file) matching your selection.

3. Select a file by clicking on its number on the list.

- There are two types of list depending on the search criteria previously entered:
- the list of files for a policy
- the list of files for a debtor ;
- You can directly access the claims & collection file of an identified debtor using the rapid access menu: click here for help ;
- The list of files matching your criteria is displayed with 15 files per page.
- Move from page to page by using the “Next” and “Previous” buttons at the bottom of the list.
- Sort the list by clicking on the column headers:
- "References used by the creditor" ;
- "Opening date”

There are four ways to view a claims & collection file:
- Claim form: for see general information relating to your file (recover method, covered debt, balance to be collected, etc.). This is the default view offered
- Follow up of recovery: to view the history of collection operations from risk cover check until Euler Hermes Recouvrement France  closes the file
- Financial synthesis: gives a rapid view of the financial position of the file (covered debt amount, balance to be collected, etc.)
- Financial transactions: Gives a view of all financial transactions that have occurred on the file (corresponds to the Claims & Collections transactions statement for a file).

For each view, you can:
- go back to the list of files selected previously by clicking on “Back to list”
- find another file by clicking on the “Another form” button.