Limits management allows you to view and manage your limits for all your customers. To make a limit request, to view or delete a limit, or to see the list of Euler Hermes France’s latest limit positions on your customers, click on the required function.

2. Enter and validate your limit request.
You may make a first limit request on a customer or request an increase on an existing limit (the latter does not invoke the collection of risk fees, unlike a first request).

Enter the amount and select the currency for your limit request: if you are making a request on a foreign company (depending on the conditions in your policy) you may choose a currency. The request currency will always be converted and recorded in the standard management currency (the euro).
Selection of currency (euro by default):
- EUR (Euro)
- CAD (Canadian dollar)
- CHF (Swiss franc)
- GBP (Pound sterling)
- JPY (Yen)
- USD (US Dollar)

You also have the option to:

State credit terms
Enter the credit period in days (60,90,120, etc.) if and only if it is over the standard credit period (displayed on the screen) provided for in your policy. If you enter a credit period longer than the standard period, then your request will not receive an immediate response.

Request “urgent processing” 
Tick the “Express process” box. If you requests necessitates further investigation, the response will be faxed as soon as the decision is taken. If the limit request receives an automatic response, we ignore the urgent processing request element and no extra costs will be incurred.

Add comments
Click on “Add a comment”. If you add comments, the limit request will not receive an immediate automatic response in order for us to take the comments into account. Use this option if and only if you wish to add particular elements to be assessed along with your limit request (e.g.: particular events or elements relating to the request, etc.).

Give your customer references
Enter your own customer references, 20 characters maximum. Your references will be shown on all correspondence relating to the customer concerned.

3. Confirm your credit limit request.
- Click on "Confirm" in order that Euler Hermes France responds to your limit request.
- Click on "Modify" to return to the input page to modify, cancel or add information to your limit request.

4. Enter banks references (account details) (not systematic).
When the customer is not known to us, we ask you for bank account details. This information is very useful to speed up the processing of the limit request.
- Else enter your customer’s bank account details and click “Validate”.
- Click “Confirm” to validate your input.

5. View the response from Euler Hermes France.
The response to your limit request is either immediate or delayed. In both cases, the response will be sent to you by mail.

You can view your current limits or your pending requests, the amount, date and any conditions which may accompany them.

Identify the company for which you wish to see a limit.

- View the current or pending limit for the selected customer.
- Click on “New request” for make a new credit limit request or to increase an existing limit.
- Click on "Cancel" to remove surveillance for the current limit. If there is not limit on the customer then deletion is impossible.

2. Delete the current limit.

Click on "Cancel" if you arrive at the view limit screen. If there is no current limit for the customer then deletion is not possible. The screen shows current or pending limits, the amount, date and whether there are accompanying conditions or not.

3. Confirm the deletion of your limit.
- Click “Confirm” to delete monitoring relating to the current or pending limit. Confirmation of the deletion will be sent by mail. EOLIS will then suggest that you add the company to your directory in order to benefit from monitoring on a limit as “non-dénommé” (unnamed buyer) (depending on your policy type).
- Click on “Add to the directory” to record your customer in the directory (depending on your policy type).

The list of latest decisions allows you to see the list of Euler Hermes Crédit France’s latest positions on your customers. You can thus see your current or pending limits, the amount and date and any conditions that may be associated with them..

1. Choose the selection and sort criteria that you want.
- Click on “View” for access to the list of latest decisions that match the selected criteria.
- Click on “Download” to open/save the list of latest decisions that match the selected criteria.

2. View the list of latest decisions.

The aim of this service is to show the latest decision taken by Euler Hermes Crédit France involving your customers.
The position date displayed is the date of the last update. This service is just a management tool. The positions displayed are not intended to carry any legal weight and are consequently not binding on Euler Hermes France. Only the policy schedule, endorsements and those Euler Hermes Crédit France decisions that are confirmed by mail determine the effective scope of our cover. Euler Hermes Crédit France decisions are confidential in nature and any communication of them to third parties by any means whatsoever is strictly prohibited.

- Click on the company name of a customer in the table for access to viewing limits.
NB: There may be a discrepancy between the table and the limit screen.  This should not exceed one working day.
- Click on “New search” to modify the selection and sorting criteria.
- Click on “Download” to open/save the list of latest decisions that match the selected criteria.
- Click on “Next” or “Previous” to see all the pages (10 customers per page).